Refunds & Returns Policy

Effective Date: 08 November 2024

Thank you for shopping with alkhalids.com. We strive to provide high-quality perfumes and fragrances to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions, process, and timeframes for returns and refunds.

Business Information:

  • Business Name: Perfumes and Fragrance
  • Address: 404, 4th Floor, JMS Business Centre, Behram Baug Rd, Patliputra, Jogeshwari West, Mumbai, Maharashtra 400102
  • Email: alkhalidint@gmail.com

1. Eligibility for Returns

Due to the nature of our products, we accept returns only for unopened, unused, and undamaged items in their original packaging. This policy helps ensure product quality and safety for all customers. Returns must be initiated within 14 days of the purchase date.

2. Conditions for Returns

To be eligible for a return, please ensure that:

  • The product is unopened, unused, and in the original condition with all labels and packaging intact.
  • The return is requested within 14 days of receiving the item.
  • The original receipt or proof of purchase is available.

Products that have been opened, used, or are no longer in their original condition cannot be returned.

3. Non-Returnable Items

Certain items cannot be returned. These include:

  • Items marked as final sale or clearance.
  • Opened or used items, due to hygiene and safety reasons.
  • Gift cards and promotional items.

4. Return Process

4.1 Initiating a Return
To initiate a return, please email us at alkhalidint@gmail.com with the following details:

  • Order number
  • Product name
  • Reason for return
  • Any photos if the product arrived damaged or defective

Our customer support team will review your request and provide instructions on the next steps.

4.2 Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure safe delivery. Perfumes and Fragrance is not liable for items lost in transit.

4.3 Return Address
Please send approved returns to the following address:

Perfumes and Fragrance
404, 4th Floor, JMS Business Centre,
Behram Baug Rd, Patliputra, Jogeshwari West,
Mumbai, Maharashtra 400102, India

5. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the status of your refund within 3 business days.

5.1 Refund Method
If your return is approved, we will initiate a refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card provider’s policies.

5.2 Partial Refunds
Partial refunds may be granted in specific situations, such as:

  • Products returned with minor signs of damage.
  • Returns made outside the 14-day window but within a reasonable timeframe.

5.3 Non-Refundable Costs
Shipping fees and any customs duties or taxes paid are non-refundable.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us at alkhalidint@gmail.com within 48 hours of receiving your order. Include your order number, a description of the issue, and any relevant photos. We will review your request and arrange a replacement or refund as appropriate at no additional cost to you.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

8. Contact Information

If you have questions or need further assistance with returns or refunds, please contact our customer support team:

  • Email: alkhalidint@gmail.com
  • Phone: 7400333642
  • Address: 404, 4th Floor, JMS Business Centre, Behram Baug Rd, Patliputra, Jogeshwari West, Mumbai, Maharashtra 400102

We appreciate your understanding and cooperation with our Refunds and Returns Policy, which helps us maintain quality standards for all customers. Thank you for shopping with alkhalids!